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Bronco & Ford Truck Experts

(248) 437-5060

Mon-Tue 10am-6pm EST
Wed-Fri 10am-5pm EST
Sat-Sun Closed

Serving you since 1985

Shipping & Returns

  1. Online Ordering Notes.
  2. How Can I Order My Parts?
  3. How Will My Parts Be Shipped?
  4. I found a typo in the printed or online catalog.
  5. I got my parts today, and one of them is broken.
  6. Returns & RMA's.
  7. Backordered Parts.
  8. Warranty on Parts.
  9. Truck Shipments.
  10. Product Core Charges.

Q: Online Ordering Notes.

Buying from our website allows 24 hour-a-day secure, online ordering. Most orders will be processed the following business day except over the weekend and holidays. If your order contains a backordered item it will sometimes be held until all items are in stock depending on how much the overall shipping price will be affected by breaking the order into multiple shipments. You can check your order status online by going to our order status page.

Your credit card is handled with complete security when you order from us. When you place an order online your credit card is immediately hit with a pending charge. This pending charge is not an actual charge to your card; it is for verification only to make sure your card has the appropriate funds on it when the order is placed. Then the card is charged after the parts in your order are shipped out.

Q: How Can I Order My Parts?

The preferred order method is ordering online using a Visa, Master Card, Discover or American Express card. Debit Charge cards are also accepted when they are used like a credit card. When ordering online you get an order confirmation and tracking number(s) emailed to you after the order is placed.

You can also call us during business hours with all of your part numbers and order that way.

Q: How Will My Parts Be Shipped?

Orders are shipped with United Parcel Service (UPS) or through the United States Post Office (USPS), this method is chosen by the customer when ordering online or over the phone.

UPS Next Day Air, 2 Day Air and 3 Day Select are available by request at additional cost, when desired please call your order in so we can make sure your items are in stock.

Some items may be too large to ship with UPS or USPS and if that is the case then the part(s) might have to be shipped via semi truck. If this is the case then it is best to have a commercial address to have the parts shipped to but it isn’t necessary. Also truck freight orders will not be quoted properly online since our website cannot quote shipping on truck freight orders, so please call for shipping quote on items like this. The receiving party is responsible for inspecting any truck shipped items before signing for them. Walk-in customers are welcome, however, we are a shipping warehouse and our inventory is constantly changing. We ask that you place your order ahead of time online or over the phone to verify the availability of your parts prior to picking your order up.

Q: I found a typo in the printed or online catalog.

Prices included within this web site and in the printed catalog are subject to change without notice. We reserve the right to not accept responsibility for any typographical errors, price or otherwise.

Q: I got my parts today, and one of them is broken.

Should anything happen to parts in shipping, please notify us immediately. We will need your order number so please have your invoice on hand before calling. Please keep the box and all of its packing materials until the shipping company has completed their investigation. The shipping company will notify us once the investigation is complete and we will inform you if anything else needs to be done on your end if necessary.

Q: Returns & RMA's.

Please inspect all orders for damage and report all discrepancies to us by email (info@broncograveyard.com) or by phone (248-437-5060) within 72 hours. All returned items must be sent to our physical address:

Jeff's Bronco Graveyard
7843 Lochlin Dr.
Brighton, MI, 48116

All sales are considered final with the exception of warranty claims.

No returns on electrical items will be accepted.

No returns accepted after 90 days, unless for warranty consideration.

All returns are subject to a re-stocking fee according to the following schedule: Within 30 days-10% fee; within 60 days-20% fee; within 90 days-30% fee.

All returned parts must be in new sale condition as determined by our returns department.

Parts with which installation has been completed or attempted are not eligible for return.

Any part that has been disassembled, drilled, welded, cut, painted or modified in any way is not eligible for return. Incomplete kits are not eligible for return.

Any installation, disassembly or modification by a 3rd party on behalf of customer does not constitute an exception to our policy. The purchaser retains full responsibility for the condition for the part.

ALL RETURNS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA). Please call 248-437-5060 to obtain a RMA number. All RMA numbers will be valid for a period of 15 days, within which we must receive your return. Please write your RMA number clearly of the outside of the returned package.

All returns must be shipped to us pre-paid and insured. Any return shipped to us COD or freight collect will not be accepted.

The customer assumes all shipping charges on returned items. However, on warranty or defective items, we will ship it back to the original shipping address at no additional expense to you.

Any submitted return requires all original equipment, components, documentation, manuals, cables, packaging etc. to be included with your item in order for us to process your RMA. Missing items will be subject to additional charges applied to the amount of your refund.

Q: Backordered Parts.

All backordered parts will be held until the part is available. We do not cancel backorders unless notified by the customer.

Q: Warranty on Parts.

Warranties cover parts only. Labor is not covered under any of the warranties. Some manufacturers warranties may exceed those listed below, please call for specific information. Any parts sent for warranty are subject to inspection by Jeff's Bronco Graveyard staff and it is our choice whether to honor these warranties on a case-by-case basis.

  1. Used 30 Days
  2. Rebuilt 90 Days
  3. New 90 Days

Q: Truck Shipments.

Crates, just a few examples...
Hood Box: $30
Tailgate Crate: $25

All orders placed online that require truck shipping cannot be quoted correctly online and you will be contacted within three business days to confirm the shipping costs of the order. Once that confirmation is given by email or over the phone then the order will be shipped out. If you would like to get a truck freight quote before ordering online then please call us at (248)-437-5060 or email info@broncograveyard.com and we will get you the shipping cost.

Other products may also require a crate and if so then that cost will be applied to the shipping cost when we verify that with you before shipping. All truck deliveries must be inspected for damage before accepting or signing for the delivery, any damages must be noted on Bill of Lading at time of delivery.

Q: Product Core Charges.

Here are a few examples of products with core charges. All core charges can be redeemed when a usable (our discretion) core and a copy of the original invoice is returned within 90 days. Most core items have an accompanying core item that can be purchased with the part in the online catalog.

  1. Power Steering Box $200
  2. Manual Steering Box $150
  3. Rebuilt Steering Column $150
  4. J - Shifter $50
  5. Disc Brake Conversion $75

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  • 248-437-5060 Mon-Tue: 10am-6pm EST Wed-Fri: 10am-5pm EST Sat-Sun: Closed