Shipping & Returns

  2. Online Ordering Notes.
  3. How Can I Order My Parts?
  4. How Will My Parts Be Shipped?
  5. I'm planning on picking my parts up in the store, what should I know before I plan my visit?
  6. I found a typo in the printed or online catalog.
  7. I got my parts today, and one of them is broken.
  8. Returns & RMA's.
  9. Backordered Parts.
  10. Warranty on Parts.
  11. Truck Shipments.
  12. Product Core Charges.


QUESTIONS BY PHONE OR EMAIL? Jeff's Bronco Graveyard Inc. is a web-based shipping company. We have two customer service representatives to answer all phone calls and emails. We ask for your patience as we go through the emails and phone calls in the order that they come in. If you do have a question or issue with your order we ask that you email us. We answer emails from 8 am Eastern to 5 pm Eastern time Monday through Friday. We do have our phone lines open from 12 pm to 5 pm Eastern time Monday through Friday for questions about your orders and we will answer the phones as the calls come in. If you get a busy signal when calling it is because all the phone lines are busy, keep trying or send your question by email.

Q: Online Ordering Notes.

Buying from our website allows 24 hour-a-day secure, online ordering. Most orders will be processed the following business day except over the weekend and holidays. If your order contains a backordered item/s it will sometimes be held until all items are in stock depending on how much the overall shipping price will be affected by breaking the order into multiple shipments. We will email you with any backorders and you can specify whether you would like to ship the order complete or not. You can check your order status online by going to our order status page.

Your credit card is handled with complete security when you order from us. When you place an order online your credit card is immediately hit with a pending charge. This pending charge is not an actual charge to your card; it is for verification only to make sure your card has the appropriate funds on it when the order is placed. Then the card is charged after the parts in your order are shipped out.

Q: How Can I Order My Parts?

Our only order method is ordering online using a Visa, Master Card, Discover or American Express card. Debit Charge cards are also accepted when they are used like a credit card. When ordering online you get an order confirmation and tracking number(s) emailed to you after the order is placed.

Q: How Will My Parts Be Shipped?

Most orders are shipped with United Parcel Service (UPS) or through the United States Post Office (USPS), this method is chosen by the customer when ordering online or over the phone.

UPS Next Day Air, 2 Day Air and 3 Day Select are available by a drop-down box at checkout for an additional cost.

Some items may be too large to ship with UPS or USPS, if that is the case then the part(s) might have to be shipped via semi-truck as a freight shipment. Having a commercial address to ship to is best but it isn’t necessary. Truck freight orders will not be quoted properly in the shopping cart. Our website cannot quote shipping on truck freight orders. We work with a freight broker to get you the best possible deal on your bulk and truck freighted orders so please email for a shipping quote on bulk orders and/or truck freight items. The receiving party is responsible for inspecting all truck shipped items BEFORE SIGNING FOR THEM.

Walk-in customers are welcome, however, we are a shipping warehouse and our inventory is constantly changing. Your order must be placed ahead of time through our website. We will check for availability of the parts and have them pulled for you to pick up. If any parts are on backorder or no longer available we will email the email address on file.

Q: I'm planning on picking my parts up in the store, what should I know before I plan my visit?

When you are placing an order that you want to pick up at the Bronco Graveyard please make sure you order your parts online at least 24 hours in advance. All orders must be done this way since we no longer take any orders in the store or over the phone. We do this for a number of reasons but the main one is we want to make sure that when you make the trip here you leave with what you came for! We are a mail order company that ships out hundreds of parts a day, so if you come to the store without placing an order ahead of time we might end up not having what you need. With you ordering ahead of time not only will the parts be pulled and paid for ahead which saves you time, but you won't have to worry about not knowing if something is in or out of stock. Please make sure to plan ahead before planning your visit!

Q: I found a typo in the printed or online catalog.

Prices included within this web site and in the printed catalog are subject to change without notice. We reserve the right to not accept responsibility for any typographical errors, price or otherwise.

Q: I got my parts today, and one of them is broken.

Should anything happen to parts in shipping, please notify us immediately by email. We will need your order number so please have your invoice on hand before calling. Please keep the box and all of its packing materials until the shipping company has completed their investigation. The shipping company will notify us once the investigation is complete and we will inform you if anything else needs to be done on your end if necessary.

Q: Returns & RMA's.

Please inspect all orders for damage and report all discrepancies to us by email ( or by phone (248-437-5060) within 72 hours. All returned items must be sent to our physical address:

Jeff's Bronco Graveyard
7843 Lochlin Dr.
Brighton, MI, 48116

All sales are considered final with the exception of warranty claims.

No returns on electrical items will be accepted.

No returns accepted after 90 days, unless for warranty consideration.

All returns are subject to a re-stocking fee according to the following schedule: Within 30 days-10% fee; within 60 days-20% fee; within 90 days-30% fee.

All returned parts must be in new sale condition as determined by our returns department.

Parts with which installation has been completed or attempted are not eligible for return.

Any part that has been disassembled, drilled, welded, cut, painted or modified in any way is not eligible for return. Incomplete kits are not eligible for return.

Any installation, disassembly or modification by a 3rd party on behalf of customer does not constitute an exception to our policy. The purchaser retains full responsibility for the condition for the part.

ALL RETURNS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA). Please call 248-437-5060 to obtain a RMA number. All RMA numbers will be valid for a period of 15 days, within which we must receive your return. Please write your RMA number clearly of the outside of the returned package.

All returns must be shipped to us pre-paid and insured. Any return shipped to us COD or freight collect will not be accepted.

The customer assumes all shipping charges on returned items. However, on warranty or defective items, we will ship it back to the original shipping address at no additional expense to you.

Any submitted return requires all original equipment, components, documentation, manuals, cables, packaging etc. to be included with your item in order for us to process your RMA. Missing items will be subject to additional charges applied to the amount of your refund.

Q: Backordered Parts.

All backordered parts will be held until the part is available. We do not cancel backorders unless notified by the customer.

Q: Warranty on Parts.

Warranties are covered by the manufacturer of the parts NOT Jeff's Bronco Graveayrd. The manufacturer warranties the parts only labor is not covered under any of the warranties. Please email for specific information. Any parts sent for warranty are subject to inspection by Jeff's Bronco Graveyard staff, and/or the manufacturer, and it is by that inspection whether the warranties will be granted.

  1. Used 30 Days
  2. Rebuilt 90 Days
  3. New 90 Days

Q: Truck Shipments.

All orders placed through our website that require truck shipping cannot be quoted correctly by our website and you will be contacted within one or two business days to confirm the shipping costs of the order. Once that confirmation is given by reply email then the order will be shipped out. If you would like to get a truck freight quote before ordering online then please email us at and we will get you the best possible shipping cost we can find.

Other products may also require a crate and if so then that cost will be applied to the shipping cost when we verify that with you before shipping. All truck deliveries MUST be inspected for damage BEFORE ACCEPTING or signing for the delivery, any damages must be noted on Bill of Lading at time of delivery.

Crates, just a few examples...
Hood Box: $30
Tailgate Crate: $25

Q: Product Core Charges.

Here are a few examples of products with core charges. All core charges can be redeemed when a usable (our discretion) core and a copy of the original invoice is returned within 90 days. Most core items have an accompanying core item that can be purchased with the part in the online catalog.

  1. Power Steering Box $200
  2. Manual Steering Box $150
  3. Rebuilt Steering Column $150
  4. J - Shifter $50
  5. Disc Brake Conversion $75