Q: Questions by Email or Phone?

Jeff's Bronco Graveyard Inc. is a web-based shipping company. We have two customer service representatives to answer all phone calls and emails. We ask for your patience as we go through the emails and phone calls in the order that they come in. If you do have a question or issue with your order we ask that you email us. We answer emails from 8 am Eastern to 5 pm Eastern time Monday through Friday. We do have our phone lines open from 12 pm to 5 pm Eastern time Monday through Friday for questions about your orders and we will answer the phones as the calls come in. If you get a busy signal when calling it is because all the phone lines are busy, keep trying or send your question by email.

Shipping & Returns


QUESTIONS BY PHONE OR EMAIL? Jeff's Bronco Graveyard Inc. is a web-based shipping company. We have two customer service representatives to answer all phone calls and emails. We ask for your patience as we go through the emails and phone calls in the order that they come in. If you do have a question or issue with your order we ask that you email us. We answer emails from 8 am Eastern to 5 pm Eastern time Monday through Friday. We do have our phone lines open from 12 pm to 5 pm Eastern time Monday through Friday for questions about your orders and we will answer the phones as the calls come in. If you get a busy signal when calling it is because all the phone lines are busy, keep trying or send your question by email.

Q: Online Ordering Notes.

Buying from our website allows 24 hour-a-day secure, online ordering. Most orders will be processed the following business day except over the weekend and holidays. If your order contains a backordered item/s it will sometimes be held until all items are in stock depending on how much the overall shipping price will be affected by breaking the order into multiple shipments. We will email you with any backorders and you can specify whether you would like to ship the order complete or not. You can check your order status online by going to our order status page.

Your credit card is handled with complete security when you order from us. When you place an order online your credit card is immediately hit with a pending charge. This pending charge is not an actual charge to your card; it is for verification only to make sure your card has the appropriate funds on it when the order is placed. Then the card is charged after the parts in your order are shipped out.

Q: How Can I Order My Parts?

Our only order method is ordering online using a Visa, Master Card, Discover or American Express card. Debit Charge cards are also accepted when they are used like a credit card. When ordering online you get an order confirmation and tracking number(s) emailed to you after the order is placed.

Q: How Will My Parts Be Shipped?

Most orders are shipped with United Parcel Service (UPS) or through the United States Post Office (USPS), this method is chosen by the customer when ordering online or over the phone.

UPS Next Day Air, 2 Day Air and 3 Day Select are available by a drop-down box at checkout for an additional cost.

Some items may be too large to ship with UPS or USPS, if that is the case then the part(s) might have to be shipped via semi-truck as a freight shipment. Having a commercial address to ship to is best but it isn’t necessary. Truck freight orders will not be quoted properly in the shopping cart. Our website cannot quote shipping on truck freight orders. We work with a freight broker to get you the best possible deal on your bulk and truck freighted orders so please email for a shipping quote on bulk orders and/or truck freight items. The receiving party is responsible for inspecting all truck shipped items BEFORE SIGNING FOR THEM.

Walk-in customers are welcome, however, we are a shipping warehouse and our inventory is constantly changing. Your order must be placed ahead of time through our website. We will check for availability of the parts and have them pulled for you to pick up. If any parts are on backorder or no longer available we will email the email address on file.

Q: I'm planning on picking my parts up in the store, what should I know before I plan my visit?

When you are placing an order that you want to pick up at the Bronco Graveyard please make sure you order your parts online at least 24 hours in advance. All orders must be done this way since we no longer take any orders in the store or over the phone. We do this for a number of reasons but the main one is we want to make sure that when you make the trip here you leave with what you came for! We are a mail order company that ships out hundreds of parts a day, so if you come to the store without placing an order ahead of time we might end up not having what you need. With you ordering ahead of time not only will the parts be pulled and paid for ahead which saves you time, but you won't have to worry about not knowing if something is in or out of stock. Please make sure to plan ahead before planning your visit!

Q: I found a typo in the printed or online catalog.

Prices included within this web site and in the printed catalog are subject to change without notice. We reserve the right to not accept responsibility for any typographical errors, price or otherwise.

Q: I got my parts today, and one of them is broken.

Should anything happen to parts in shipping, please notify us immediately by email. We will need your order number so please have your invoice on hand before calling. Please keep the box and all of its packing materials until the shipping company has completed their investigation. The shipping company will notify us once the investigation is complete and we will inform you if anything else needs to be done on your end if necessary.

Q: Returns & RMA's.

Please inspect all orders for damage and report all discrepancies to us by email ( or by phone (248-437-5060) within 72 hours. All returned items must be sent to our physical address:

Jeff's Bronco Graveyard
7843 Lochlin Dr.
Brighton, MI, 48116

All sales are considered final with the exception of warranty claims.

No returns on electrical items will be accepted.

No returns accepted after 90 days, unless for warranty consideration.

All returns are subject to a re-stocking fee according to the following schedule: Within 30 days-10% fee; within 60 days-20% fee; within 90 days-30% fee.

All returned parts must be in new sale condition as determined by our returns department.

Parts with which installation has been completed or attempted are not eligible for return.

Any part that has been disassembled, drilled, welded, cut, painted or modified in any way is not eligible for return. Incomplete kits are not eligible for return.

Any installation, disassembly or modification by a 3rd party on behalf of customer does not constitute an exception to our policy. The purchaser retains full responsibility for the condition for the part.

ALL RETURNS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA). Please call 248-437-5060 to obtain a RMA number. All RMA numbers will be valid for a period of 15 days, within which we must receive your return. Please write your RMA number clearly of the outside of the returned package.

All returns must be shipped to us pre-paid and insured. Any return shipped to us COD or freight collect will not be accepted.

The customer assumes all shipping charges on returned items. However, on warranty or defective items, we will ship it back to the original shipping address at no additional expense to you.

Any submitted return requires all original equipment, components, documentation, manuals, cables, packaging etc. to be included with your item in order for us to process your RMA. Missing items will be subject to additional charges applied to the amount of your refund.

Q: Backordered Parts.

All backordered parts will be held until the part is available. We do not cancel backorders unless notified by the customer.

Q: Warranty on Parts.

Warranties are covered by the manufacturer of the parts NOT Jeff's Bronco Graveayrd. The manufacturer warranties the parts only labor is not covered under any of the warranties. Please email for specific information. Any parts sent for warranty are subject to inspection by Jeff's Bronco Graveyard staff, and/or the manufacturer, and it is by that inspection whether the warranties will be granted.

  1. Used 30 Days
  2. Rebuilt 90 Days
  3. New 90 Days

Q: Truck Shipments.

All orders placed through our website that require truck shipping cannot be quoted correctly by our website and you will be contacted within one or two business days to confirm the shipping costs of the order. Once that confirmation is given by reply email then the order will be shipped out. If you would like to get a truck freight quote before ordering online then please email us at and we will get you the best possible shipping cost we can find.

Other products may also require a crate and if so then that cost will be applied to the shipping cost when we verify that with you before shipping. All truck deliveries MUST be inspected for damage BEFORE ACCEPTING or signing for the delivery, any damages must be noted on Bill of Lading at time of delivery.

Crates, just a few examples...
Hood Box: $30
Tailgate Crate: $25

Q: Product Core Charges.

Here are a few examples of products with core charges. All core charges can be redeemed when a usable (our discretion) core and a copy of the original invoice is returned within 90 days. Most core items have an accompanying core item that can be purchased with the part in the online catalog.

  1. Power Steering Box $200
  2. Manual Steering Box $150
  3. Rebuilt Steering Column $150
  4. J - Shifter $50
  5. Disc Brake Conversion $75


Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Bronco Graveyard to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Bronco Graveyard brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Bronco Graveyard, please contact us via email at Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Bronco Graveyard offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Bronco Graveyard takes great pride in having you as a customer and we will ensure your privacy as a customer. Bronco Graveyard does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Bronco Graveyard seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Bronco Graveyard reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Bronco Graveyard, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to

We are confident that your visit to Bronco Graveyard is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at (248) 437-5060.