Jeff's Bronco Graveyard Inc. is a web-based shipping company. We have two customer service representatives to answer all phone calls and emails. We ask for your patience as we go through the emails and phone calls in the order that they come in. If you do have a question or issue with your order we ask that you email us. We answer emails from 8 am Eastern to 5 pm Eastern time Monday through Friday. We do have our phone lines open from 12 pm to 5 pm Eastern time Monday through Friday for questions about your orders and we will answer the phones as the calls come in. If you get a busy signal when calling it is because all the phone lines are busy, keep trying or send your question by email.